⚠️ Important: Never provide your private key or Secret Recovery Phrase to anyone, including Immutable employees.
When trying to get support from Immutable, make sure you are using an official channel. Immutable support will never initiate contact via other channels.
Official Support Channels
Immutable support representatives will only contact you via:
- Use the Contact Support form to get in touch with our support team.
- Use the Chat Widget (located at the bottom right of the support page) to chat with the support team.
- Speak to Isby, the Immutable Support Bot here. Feel free to ask Isby anything Immutable related! You may request for a human agent if you require further assistance. Doing so, Isby will ask for your email address. Correspondence with a human agent will then continue via chat box itself or email.
- Discord - Customer Support segment here. Beware of copycat accounts or users attempting to pass off as Immutable employees. Immutable employees will have the following roles on their user profile:
- employees have the Immutable Team role
- support representatives have the Immutable Support role
- employees who stream on Twitch have the Immutable Streamer role
⚠️Tip: On Discord, usernames are displayed in the color that corresponds to their respective roles.
We will never send unsolicited Direct Messages (DMs). If you receive a DM without prior communication, it might be a scam. Report scams in the 🚨│report-scams channel.
When in doubt, contact us
If you're unsure about the legitimacy of a communication or think it might be a scam, chat with us through the official channels. Stay safe!