If something isn’t working as expected, you can use your browser’s JavaScript console and Network tab to identify errors and gather useful information. Sharing this with our support team will help resolve issues faster.

Why This Helps:

The JavaScript console and Network tab provide insights into errors on a webpage, helping us pinpoint the cause of your issue.

Using the JavaScript Console:

The JavaScript console helps you view errors and additional context about webpage issues.

Steps to Access the Console:

1. Navigate to the page where you're experiencing an error.
2. Right-click anywhere on the page and select Inspect.
   • Mac shortcut: Command + Option + J
   • Windows/Linux shortcut: Ctrl + Shift + J
3. In the developer tools panel, click the Console tab.
4. Refresh the page and look for errors highlighted in red.

Using the Network Tab:

The Network tab shows all requests made to web servers, helping track data exchanges and errors.

Steps to Access the Network Tab:

1. Open the developer tools (as outlined above).
2. Click the Network tab.
3. Refresh the page and look for errors highlighted in red.
4. Click on an error to explore details in:
   • Headers tab
   • Preview tab
   • Response tab

Sharing Errors with Support:

Once you identify an error:

1. Capture a screenshot or screen recording of the issue.
2. Share the visuals with our support team using the official channels:
   • Contact Support form
   • Chat Widget on the bottom-right of the support page.

This information is vital for helping us diagnose and resolve the issue quickly.