If something isn't quite working as you'd expect, you can check your browser’s Javascript console and Network tab for errors and share screenshots or screen recordings with us.
While troubleshooting, we use the Javascript console and network tab to find errors and find more information about errors. We often ask for screenshots and recordings of what you are experiencing as it's often quite helpful for us to pinpoint the cause of an issue and help you get back and up and running!
The steps below will guide you in finding and recording these errors.
Javascript Console Errors
The JavaScript console in Google Chrome (also available in other browsers) is a tool that allows you to troubleshoot any errors that may appear on a given website. The console allows you to explore additional information surrounding the error.
Console Tab
In Chrome, navigate to the page you are experiencing an error on.
Right-click on the page and click Inspect.
Mac keyboard shortcut: Command + Option + J
Windows / Linux keyboard shortcut: Press Ctrl + Shift + J
Navigate to the Console tab.
Refresh your page and look for any errors in red.
Network / Request Errors
The network tab in Google Chrome (also available in other browsers) will show you all of the separate requests your browser is making to web servers, all of the bits of data sent back and forth in order to display and interact with a webpage.
is a tool that allows you to troubleshoot any errors that may appear on a given website. The console allows you to explore additional information surrounding the error.
Network Tab
In the console, select the Network tab.
Refresh your page and look for any errors in red.
Select the error and cycle through the ‘headers’, ‘previews’, and ‘response’ tabs to gather more information on the error.
Once you've found an error, use your favourite tool to take a screenshot or screen recording of the errors and share it with our support team!